Summary:
Following our earlier outage, we are still experiencing some ongoing issues with our InnoDB storage engine that are affecting a small number of services, including http://www.smartyhost.com.au. To resolve the issues we need to perform some further maintenance that may affect clients using the same sever. We apologise for any inconvenience caused by this disruption.

Update, 16:20: Client MySQL services are now back online. Technicians are still working to restore SmartyHost.com.au.

Update, 19:00: The http://www.smartyhost.com.au website issue and MySQL database issues have been resolved.

Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.

Update, 11:18: We have established that this issue is related to an outage at our data centre provider. We will update again once we have further information.

Update, 11:35: Thanks for your patience. Services are now coming back online progressively.

Update, 11:55: Engineers are bringing services back online carefully and in sequence. Currently, we estimate that all services will be restored within 30 minutes.

Update, 12:30: Some services are back online, including POP/IMAP mail. Technicians are still working to restore other services. We will provide an update within the next 15 minutes.

Update, 12:45: Technicians are still working to restore full service. A number of web services are back online, and we’re working to bring the rest back up. We will provide another update in the next 15 minutes.

Update, 13:05: Most services have been restored to partial or full capacity, including the web sites, Toolkit, Webmail, POP/IMAP and inbound email. Technicians are still working on restoring full capacity to services. We will provide another update in the next 15 minutes.

Update, 13:20: Some services are still operating at partial capacity, and we’re working to restore these to full capacity shortly.

Update, 13:40: All services have been restored to full capacity. Some email sent between 11:00 – 13:00 has been queued and may be delayed for a few hours.

Update, 14:05: We’ve observed some issues with some MySQL databases using InnoDB tables. Our engineers are working to fix this now.

Summary:
On Saturday 5 December we’ll be conducting a series of scheduled maintenance activities that will require brief outages. A small number of customers will be affected, and the impacts are listed below. We apologise for any inconvenience caused as a result of these interruptions.

10.10am – 10.45am: Toolkit/website maintenance
Who is affected: Visitors to SmartyHost.com.au and SmartyHost toolkit.
Impact: No access to SmartyHost.com.au (including sales) and SmartyHost toolkit.

10:30 – 10:45am: Smarty MySQL databases
Who is affected: Database driven sites (dynamic)
Impact: A small number of websites will be down briefly during this period.

12 noon – 6pm: Sitebuilder maintenance
Who is affected: Clients with 40Buck, 99Buck, 249Buck and 399Buck websites
Impact: During this period, you won’t be able to access your publishing wizard to edit or publish. Please note, your public-facing website will not be affected.

Update: Access to the following services has been restored: Toolkit, SmartyHost website and database driven sites.

Update: The Sitebuilder maintenance is now complete

Summary:
Some sites utilising our Web Forwarding feature may return a “403 Forbidden” error message rather than redirecting visitors to the correct destination. Technicians are currently working to restore this service.

Update, 14:15 AEDST Technicians have corrected this issue. Apologies for any inconveniences caused.

Summary:
Technicians have observed intermittent network performance issues and are currently investigating with our upstream provider. Apologies for the inconvenience and thank you for your patience while we resolve this issue.

Update, 11:50 AEST: Our provider has resolved this issue and services have returned to normal.