SmartyHost Status Updates

Latest Updates: web sites RSS

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  MySQL & smartyhost.com.au issue

  Support Team 3:15 pm on December 8, 2009 | 0 Permalink
  Tags: mysql (2), smartyhost website, web sites

  Impact: MySQL errors on some hosted websites and the SmartyHost website unavailable
  Services: SmartyHost.com.au and some customers’ dynamic websites
  Date: Tuesday, 8 December 2009
  Duration: 14:00 AEDST – Current
  Status: Resolved

  Summary:
  Following our earlier outage, we are still experiencing some ongoing issues with our InnoDB storage engine that are affecting a small number of services, including http://www.smartyhost.com.au. To resolve the issues we need to perform some further maintenance that may affect clients using the same sever. We apologise for any inconvenience caused by this disruption.

  Update, 16:20: Client MySQL services are now back online. Technicians are still working to restore SmartyHost.com.au.

  Update, 19:00: The http://www.smartyhost.com.au website issue and MySQL database issues have been resolved.

   
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  Network connectivity issues (resolved)

  Support Team 11:06 am on December 8, 2009 | 0 Permalink
  Tags: email (4), sitebuilder (2), toolkit (3), web sites, webmail (2)

  Impact: No connectivity to all services
  Services: All
  Date: Tuesday, 8 December 2009
  Duration: 11:00 – 13:40 AEDST
  Status: Resolved

  Summary:
  We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.

  Update, 11:18: We have established that this issue is related to an outage at our data centre provider. We will update again once we have further information.

  Update, 11:35: Thanks for your patience. Services are now coming back online progressively.

  Update, 11:55: Engineers are bringing services back online carefully and in sequence. Currently, we estimate that all services will be restored within 30 minutes.

  Update, 12:30: Some services are back online, including POP/IMAP mail. Technicians are still working to restore other services. We will provide an update within the next 15 minutes.

  Update, 12:45: Technicians are still working to restore full service. A number of web services are back online, and we’re working to bring the rest back up. We will provide another update in the next 15 minutes.

  Update, 13:05: Most services have been restored to partial or full capacity, including the web sites, Toolkit, Webmail, POP/IMAP and inbound email. Technicians are still working on restoring full capacity to services. We will provide another update in the next 15 minutes.

  Update, 13:20: Some services are still operating at partial capacity, and we’re working to restore these to full capacity shortly.

  Update, 13:40: All services have been restored to full capacity. Some email sent between 11:00 – 13:00 has been queued and may be delayed for a few hours.

  Update, 14:05: We’ve observed some issues with some MySQL databases using InnoDB tables. Our engineers are working to fix this now.

   
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  System maintenance activities (complete)

  Support Team 3:35 pm on December 4, 2009 | 0 Permalink
  Tags: sales and renewals (5), sitebuilder (2), web sites

  Impact: Several small outages as we perform maintenance
  Services: Toolkit, SmartyHost website, SiteBuilder and MySQL outages
  Date: Saturday, 5 December 2009
  Status: Complete

  Summary:
  On Saturday 5 December we’ll be conducting a series of scheduled maintenance activities that will require brief outages. A small number of customers will be affected, and the impacts are listed below. We apologise for any inconvenience caused as a result of these interruptions.

  10.10am – 10.45am: Toolkit/website maintenance
  Who is affected: Visitors to SmartyHost.com.au and SmartyHost toolkit.
  Impact: No access to SmartyHost.com.au (including sales) and SmartyHost toolkit.

  10:30 – 10:45am: Smarty MySQL databases
  Who is affected: Database driven sites (dynamic)
  Impact: A small number of websites will be down briefly during this period.

  12 noon – 6pm: Sitebuilder maintenance
  Who is affected: Clients with 40Buck, 99Buck, 249Buck and 399Buck websites
  Impact: During this period, you won’t be able to access your publishing wizard to edit or publish. Please note, your public-facing website will not be affected.

  Update: Access to the following services has been restored: Toolkit, SmartyHost website and database driven sites.

  Update: The Sitebuilder maintenance is now complete

   
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  Web forwarding issue (resolved)

  Support Team 1:45 pm on October 8, 2009 | 0 Permalink
  Tags: web sites

  Impact: Sites using Web Forwarding features may not redirect correctly
  Services: Web Forwarding
  Date: Thursday, 8 October 2009
  Duration: 0:00 – 14:15 AEDST
  Status: Resolved

  Summary:
  Some sites utilising our Web Forwarding feature may return a “403 Forbidden” error message rather than redirecting visitors to the correct destination. Technicians are currently working to restore this service.

  Update, 14:15 AEDST Technicians have corrected this issue. Apologies for any inconveniences caused.

   
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  Intermittent Performance Issues (resolved)

  Support Team 10:57 am on September 16, 2009 | 0 Permalink
  Tags: email (4), web sites

  Impact: Intermittent performance issues for Mail and Web
  Services: Email and Web
  Date: Wednesday, 16 September 2009
  Duration: 08:30 – 11:50 AEST
  Status: Resolved

  Summary:
  Technicians have observed intermittent network performance issues and are currently investigating with our upstream provider. Apologies for the inconvenience and thank you for your patience while we resolve this issue.

  Update, 11:50 AEST: Our provider has resolved this issue and services have returned to normal.