SmartyHost Status Updates » toolkit

Network connectivity issues (resolved)

Support Team — Tue, 08 Dec 2009 00:06:37 +0000

Impact: No connectivity to all services
Services: All
Date: Tuesday, 8 December 2009
Duration: 11:00 – 13:40 AEDST
Status: Resolved

Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.

Update, 11:18: We have established that this issue is related to an outage at our data centre provider. We will update again once we have further information.

Update, 11:35: Thanks for your patience. Services are now coming back online progressively.

Update, 11:55: Engineers are bringing services back online carefully and in sequence. Currently, we estimate that all services will be restored within 30 minutes.

Update, 12:30: Some services are back online, including POP/IMAP mail. Technicians are still working to restore other services. We will provide an update within the next 15 minutes.

Update, 12:45: Technicians are still working to restore full service. A number of web services are back online, and we’re working to bring the rest back up. We will provide another update in the next 15 minutes.

Update, 13:05: Most services have been restored to partial or full capacity, including the web sites, Toolkit, Webmail, POP/IMAP and inbound email. Technicians are still working on restoring full capacity to services. We will provide another update in the next 15 minutes.

Update, 13:20: Some services are still operating at partial capacity, and we’re working to restore these to full capacity shortly.

Update, 13:40: All services have been restored to full capacity. Some email sent between 11:00 – 13:00 has been queued and may be delayed for a few hours.

Update, 14:05: We’ve observed some issues with some MySQL databases using InnoDB tables. Our engineers are working to fix this now.

Toolkit Outage (complete)

Support Team — Mon, 07 Dec 2009 00:51:21 +0000

Impact: 10 minute outage inside a 15 minute window on SmartyHost Toolkit and Website sales process
Services: Toolkit and SmartyHost website sales process
Date: Monday, 7 December 2009
Duration: 16:00 – 16:15 AEDST
Status: Complete

Summary:
Following this morning’s outage, we require a brief outage window to perform maintenance on the servers housing our internal database.
During this time, the Toolkit and SmartyHost sales process will be unavailable. We apologise for any inconvenience caused by this interruption.

Update, 16:20: The maintenance is now underway.

Update, 16:43: This maintenance is now complete.

Toolkit, Control Panel and SPanel issue (resolved)

Support Team — Sun, 06 Dec 2009 22:06:10 +0000

Impact: Access to Toolkit, SPanel, Legacy CPanel, sales and renewals, and Webmail
Services: Webmail, Toolkit, SPanel, Legacy CPanel and some SmartyHost SSL pages
Date: Monday, 7 December 2009
Duration: 09:00 – 09:30 AEDST
Status: Resolved

Summary:
We have observed some intermittent issues connecting to SmartyHost pages such as Toolkit, and our sales and renewals system. Technicians are currently investigating.

Update, 09:20: This is also affecting login services to the legacy control panel (domain/smartyhost), as well as access to the SPanel.

Update, 09:30: Technicians are still investigating the underlying issue, although these services have been restored. We apologise for any inconveniences caused by this disruption.