SmartyHost Status Updates

Latest Updates: sales and renewals RSS

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  Toolkit Outage (complete)

  Support Team 11:51 am on December 7, 2009 | 0 Permalink
  Tags: sales and renewals, toolkit (3)

  Impact: 10 minute outage inside a 15 minute window on SmartyHost Toolkit and Website sales process
  Services: Toolkit and SmartyHost website sales process
  Date: Monday, 7 December 2009
  Duration: 16:00 – 16:15 AEDST
  Status: Complete

  Summary:
  Following this morning’s outage, we require a brief outage window to perform maintenance on the servers housing our internal database.
  During this time, the Toolkit and SmartyHost sales process will be unavailable. We apologise for any inconvenience caused by this interruption.

  Update, 16:20: The maintenance is now underway.

  Update, 16:43: This maintenance is now complete.

   
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  Toolkit, Control Panel and SPanel issue (resolved)

  Support Team 9:06 am on December 7, 2009 | 0 Permalink
  Tags: legacy system (3), sales and renewals, toolkit (3)

  Impact: Access to Toolkit, SPanel, Legacy CPanel, sales and renewals, and Webmail
  Services: Webmail, Toolkit, SPanel, Legacy CPanel and some SmartyHost SSL pages
  Date: Monday, 7 December 2009
  Duration: 09:00 – 09:30 AEDST
  Status: Resolved

  Summary:
  We have observed some intermittent issues connecting to SmartyHost pages such as Toolkit, and our sales and renewals system. Technicians are currently investigating.

  Update, 09:20: This is also affecting login services to the legacy control panel (domain/smartyhost), as well as access to the SPanel.

  Update, 09:30: Technicians are still investigating the underlying issue, although these services have been restored. We apologise for any inconveniences caused by this disruption.

   
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  System maintenance activities (complete)

  Support Team 3:35 pm on December 4, 2009 | 0 Permalink
  Tags: sales and renewals, sitebuilder (2), web sites (5)

  Impact: Several small outages as we perform maintenance
  Services: Toolkit, SmartyHost website, SiteBuilder and MySQL outages
  Date: Saturday, 5 December 2009
  Status: Complete

  Summary:
  On Saturday 5 December we’ll be conducting a series of scheduled maintenance activities that will require brief outages. A small number of customers will be affected, and the impacts are listed below. We apologise for any inconvenience caused as a result of these interruptions.

  10.10am – 10.45am: Toolkit/website maintenance
  Who is affected: Visitors to SmartyHost.com.au and SmartyHost toolkit.
  Impact: No access to SmartyHost.com.au (including sales) and SmartyHost toolkit.

  10:30 – 10:45am: Smarty MySQL databases
  Who is affected: Database driven sites (dynamic)
  Impact: A small number of websites will be down briefly during this period.

  12 noon – 6pm: Sitebuilder maintenance
  Who is affected: Clients with 40Buck, 99Buck, 249Buck and 399Buck websites
  Impact: During this period, you won’t be able to access your publishing wizard to edit or publish. Please note, your public-facing website will not be affected.

  Update: Access to the following services has been restored: Toolkit, SmartyHost website and database driven sites.

  Update: The Sitebuilder maintenance is now complete

   
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  Payment processing issue (resolved)

  Support Team 10:10 am on November 2, 2009 | 0 Permalink
  Tags: credit card processing (2), sales and renewals

  Impact: Credit card payments made to SmartyHost may be declined
  Services: Sales and Renewals
  Date: Monday, 2 November 2009
  Duration: 06:06 – 12:39 AEDST
  Status: Resolved

  Summary:
  Due to an issue with our payment gateway and the Commonwealth bank, credit card payments may intermittently fail. We are currently liaising with our vendor to resolve this issue.
  We apologise for any inconveniences caused by this interruption.

  Update, 15:00 AEDST: We have confirmed the issue have been resolved at 12:39 AEDST.

   
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  Payment gateway Issue (resolved)

  Support Team 9:33 am on October 9, 2009 | 0 Permalink
  Tags: credit card processing (2), sales and renewals

  Impact: Credit card payments made to SmartyHost may be declined
  Services: Sales and Renewals
  Date: Friday, 9 October 2009
  Duration: 7:00 – 11:50 AEDST
  Status: Resolved

  Summary:
  Due to an issue with the Commonwealth bank, credit card payments are currently failing. We apologise for any inconveniences caused by this interruption.

  Update, 11:00 AEDST: The issue is related to a national EFTPOS/ATM network outage that Commonwealth Bank are experiencing at present.

  Update, 11:50 AEDST: We have been advised by our merchant provider that the CBA payment service has been restored, and we’re now able to take credit card payments as normal.