SmartyHost Status Updates » legacy system

Toolkit, Control Panel and SPanel issue (resolved)

Support Team — Sun, 06 Dec 2009 22:06:10 +0000

Impact: Access to Toolkit, SPanel, Legacy CPanel, sales and renewals, and Webmail
Services: Webmail, Toolkit, SPanel, Legacy CPanel and some SmartyHost SSL pages
Date: Monday, 7 December 2009
Duration: 09:00 – 09:30 AEDST
Status: Resolved

Summary:
We have observed some intermittent issues connecting to SmartyHost pages such as Toolkit, and our sales and renewals system. Technicians are currently investigating.

Update, 09:20: This is also affecting login services to the legacy control panel (domain/smartyhost), as well as access to the SPanel.

Update, 09:30: Technicians are still investigating the underlying issue, although these services have been restored. We apologise for any inconveniences caused by this disruption.

Smarty83 Outage (resolved)

Support Team — Fri, 18 Sep 2009 22:50:51 +0000

Impact: Service outage for Smarty83 customers
Services: Sites hosted on Smarty83
Date: Saturday, 19 September 2009
Duration: 00:00 – 16:30 AEST
Status: Resolved

There is currently a hardware issue affecting clients hosted on Smarty83 (218.185.20.83). SmartyHost technicians are currently working to restore services. We apologise for any inconvenience caused by this interruption.

Update, 16:30 AEST: This service has been restored.

Smarty88 Mail Issue (resolved)

Support Team — Mon, 14 Sep 2009 23:09:55 +0000

Impact: Clients hosted on Smarty88 unable to receive email
Services: Mail on Smarty88
Date: Tuesday, 15 September 2009
Duration: 08:30 – 09:30 AEST
Status: Resolved

Summary:
There is currently an issue preventing some clients hosted on Smarty88 (218.185.20.88) from receiving email. SmartyHost technicians are currently working to restore services. We apologise for any inconvenience caused by this interruption.

Update: This has now been restored.