SmartyHost Status Updates

Latest Updates: legacy system RSS

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  Toolkit, Control Panel and SPanel issue (resolved)

  Support Team 9:06 am on December 7, 2009 | 0 Permalink
  Tags: legacy system, sales and renewals (5), toolkit (3)

  Impact: Access to Toolkit, SPanel, Legacy CPanel, sales and renewals, and Webmail
  Services: Webmail, Toolkit, SPanel, Legacy CPanel and some SmartyHost SSL pages
  Date: Monday, 7 December 2009
  Duration: 09:00 – 09:30 AEDST
  Status: Resolved

  Summary:
  We have observed some intermittent issues connecting to SmartyHost pages such as Toolkit, and our sales and renewals system. Technicians are currently investigating.

  Update, 09:20: This is also affecting login services to the legacy control panel (domain/smartyhost), as well as access to the SPanel.

  Update, 09:30: Technicians are still investigating the underlying issue, although these services have been restored. We apologise for any inconveniences caused by this disruption.

   
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  Smarty83 Outage (resolved)

  Support Team 9:50 am on September 19, 2009 | 0 Permalink
  Tags: legacy system

  Impact: Service outage for Smarty83 customers
  Services: Sites hosted on Smarty83
  Date: Saturday, 19 September 2009
  Duration: 00:00 – 16:30 AEST
  Status: Resolved

  There is currently a hardware issue affecting clients hosted on Smarty83 (218.185.20.83). SmartyHost technicians are currently working to restore services. We apologise for any inconvenience caused by this interruption.

  Update, 16:30 AEST: This service has been restored.

   
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  Smarty88 Mail Issue (resolved)

  Support Team 10:09 am on September 15, 2009 | 0 Permalink
  Tags: legacy system

  Impact: Clients hosted on Smarty88 unable to receive email
  Services: Mail on Smarty88
  Date: Tuesday, 15 September 2009
  Duration: 08:30 – 09:30 AEST
  Status: Resolved

  Summary:
  There is currently an issue preventing some clients hosted on Smarty88 (218.185.20.88) from receiving email. SmartyHost technicians are currently working to restore services. We apologise for any inconvenience caused by this interruption.

  Update: This has now been restored.