Impact: Delay on some incoming email
Services: Mail
Date: Tuesday, 8 December 2009
Duration: 14:00 AEDST – Current
Status: Resolved
Summary:
Following our earlier outage, we have observed large mail queues building up on our servers. Whilst we’re processing them as per normal, there is a significant volume to process and email messages may by delayed until later this afternoon.
Impact: No connectivity to all services
Services: All
Date: Tuesday, 8 December 2009
Duration: 11:00 – 13:40 AEDST
Status: Resolved
Summary:
We are currently experiencing network connectivity issues for all services. Technicians are looking into the issue.
Update, 11:18: We have established that this issue is related to an outage at our data centre provider. We will update again once we have further information.
Update, 11:35: Thanks for your patience. Services are now coming back online progressively.
Update, 11:55: Engineers are bringing services back online carefully and in sequence. Currently, we estimate that all services will be restored within 30 minutes.
Update, 12:30: Some services are back online, including POP/IMAP mail. Technicians are still working to restore other services. We will provide an update within the next 15 minutes.
Update, 12:45: Technicians are still working to restore full service. A number of web services are back online, and we’re working to bring the rest back up. We will provide another update in the next 15 minutes.
Update, 13:05: Most services have been restored to partial or full capacity, including the web sites, Toolkit, Webmail, POP/IMAP and inbound email. Technicians are still working on restoring full capacity to services. We will provide another update in the next 15 minutes.
Update, 13:20: Some services are still operating at partial capacity, and we’re working to restore these to full capacity shortly.
Update, 13:40: All services have been restored to full capacity. Some email sent between 11:00 – 13:00 has been queued and may be delayed for a few hours.
Update, 14:05: We’ve observed some issues with some MySQL databases using InnoDB tables. Our engineers are working to fix this now.
Impact: Unable to log into SmartyHost Webmail
Services: Webmail
Date: Friday, 27 November 2009
Duration: 14:35 – 14:50 AEDST
Status: Resolved
Summary:
There is currently an issue preventing clients from logging on to the SmartyHost Webmail service. Technicians are working on the issue. We apologise for any inconvenience caused by this interruption.
Update, 14:50: This issue is now resolved.
Impact: Intermittent performance issues for Mail and Web
Services: Email and Web
Date: Wednesday, 16 September 2009
Duration: 08:30 – 11:50 AEST
Status: Resolved
Summary:
Technicians have observed intermittent network performance issues and are currently investigating with our upstream provider. Apologies for the inconvenience and thank you for your patience while we resolve this issue.
Update, 11:50 AEST: Our provider has resolved this issue and services have returned to normal.