SmartyHost Status Updates

Latest Updates: credit card processing RSS

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  Payment processing issue (resolved)

  Support Team 10:10 am on November 2, 2009 | 0 Permalink
  Tags: credit card processing, sales and renewals (5)

  Impact: Credit card payments made to SmartyHost may be declined
  Services: Sales and Renewals
  Date: Monday, 2 November 2009
  Duration: 06:06 – 12:39 AEDST
  Status: Resolved

  Summary:
  Due to an issue with our payment gateway and the Commonwealth bank, credit card payments may intermittently fail. We are currently liaising with our vendor to resolve this issue.
  We apologise for any inconveniences caused by this interruption.

  Update, 15:00 AEDST: We have confirmed the issue have been resolved at 12:39 AEDST.

   
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  Payment gateway Issue (resolved)

  Support Team 9:33 am on October 9, 2009 | 0 Permalink
  Tags: credit card processing, sales and renewals (5)

  Impact: Credit card payments made to SmartyHost may be declined
  Services: Sales and Renewals
  Date: Friday, 9 October 2009
  Duration: 7:00 – 11:50 AEDST
  Status: Resolved

  Summary:
  Due to an issue with the Commonwealth bank, credit card payments are currently failing. We apologise for any inconveniences caused by this interruption.

  Update, 11:00 AEDST: The issue is related to a national EFTPOS/ATM network outage that Commonwealth Bank are experiencing at present.

  Update, 11:50 AEDST: We have been advised by our merchant provider that the CBA payment service has been restored, and we’re now able to take credit card payments as normal.