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  • Support Team

    Website/toolkit/phpMyAdmin and some MySQL client sites inaccessible

    Support Team 8:23 am on May 18, 2010 | 0 Permalink

    Impact: Website/toolkit/phpMyAdmin and some MySQL databases
    Services: Web
    Date: Tuesday 18 May 2010
    Duration: 08:00 – 10:00
    Status: Resolved.

    Summary
    There is currently an issue affecting a number of websites. Technicians are investigating the issue. Updates will be posted as they come to hand. We apologise for the inconvenience.

    Update 10:05 Tuesday 18 May 2010
    This issue has now been resolved.

     
  • Support Team

    Important Service Notice email sent out in error

    Support Team 5:20 pm on May 17, 2010 | 0 Permalink

    Impact: Important Service Notice email sent out in error
    Services: Web Hosting
    Date: Tuesday 17 May 2010
    Duration: 4:45pm Monday 17 May – 5:45pm
    Status: Resolved

    Summary:
    This afternoon an email was sent to a number of customers with a subject line of “Important Service Notice – Please Read Carefully”. This email was intended to go to a select few customers and unfortunately it’s been sent to a larger number. We will be sending a retraction email shortly.

    Update Monday 17 May 5:55pm
    A retraction email has been sent to all customers thats should not have received the earlier email.

    (More …)

     
  • Support Team

    Slow Web Hosting Services

    Support Team 3:35 pm on May 4, 2010 | 0 Permalink
    Tags: http, Unscheduled

    Impact: Slow Web Hosting Services
    Services: Web Hosting
    Date: Tuesday 4 May 2010
    Duration: 8am Tuesday 4 May – 8:45am Tuesday 4 May
    Status: Resolved

    Summary:
    A technical issue with a number of Web Servers caused some websites we host to experience delays and/or timeout errors.

    This issue was resolved shortly after the issue was identified this morning.

    Email and DNS services remained unaffected.

     
  • Support Team

    FTP access down

    Support Team 4:25 pm on April 14, 2010 | 0 Permalink

    Impact: FTP access not available on Platinum sites
    Services: FTP
    Date: Wednesday 14 April 2010
    Duration: 16:25 – 17:22
    Status: Resolved

    Summary:

    Our FTP cluster is currently experiencing some problems. This is preventing the upload and downloads of files from hosting packages. Technicians are currently working on a resolution. This has no impact on the serving of your sites as the web-server cluster is not affected.

    Update 17:22

    Technicians have resolved the issue. We apologise for the inconvenience caused.

     
  • Support Team

    Domain Name Registration Scheduled Outage

    Support Team 2:20 pm on March 19, 2010 | 0 Permalink
    Tags: , , domain names

    Impact: .AU Domain Name Registration Services Unavailable
    Services: .au Domain Name Registration
    Date: Sunday 21 March 2010
    Duration: 8am Sunday 21 March – 12pm Sunday 21 March
    Status: Scheduled

    Summary:
    An upstream provider, AusRegistry has scheduled an outage for 4 hours, between 8am to 12pm this Sunday the 21 March 2010.

    This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.

    Domain name registrations other then .AU will remain unaffected.

     
  • Support Team

    My site has been ‘sandboxed’ – what does this mean?

    Support Team 12:03 pm on March 17, 2010 | 0 Permalink

    As part of the Project Platinum upgrades, some clients with dynamic sites need to take some action to complete your upgrade. These actions are very important to ensure your site continues to work properly. To help you complete the actions, we’ve put together some detailed information to step you through the process and answer your questions about the sandbox system.

     
  • Support Team

    SmartyHost Datacentre Power Outage

    Support Team 7:28 pm on March 6, 2010 | 0 Permalink

    Impact: No connectivity to all services on 218.185.xxx.xxx
    Services: All
    Date: Saturday, 6 March 2010
    Duration: Saturday, 6 March 2010 16:30 AEDST to Sunday, 7 March 2010 02:30 AEDST
    Status: Resolved

    Summary:
    The Optus Sunshine Datacentre is currently affected by a whole building power outage. Optus Technicians are working closely to restore services and anticipate to have power fully restored by 21:00 Mar 6 2010.

    Customers who have completed their upgrade to the platinum system are not affected.

    Update: 21:03 AEDST – Optus have advised full power to the building – Our link provider Uecomm is working with technicians to restore network connectivity

    Update: Sunday 02:30 AEDST – Uecomm have replaced faulty network hardware caused by the power outage – Services are fully restored

     
  • Support Team

    Webmail problems? Still using the old Webmail?

    Support Team 12:14 pm on March 4, 2010 | 0 Permalink

    Impact: Customers upgraded to Project Platinum
    Services: Webmail
    Date: Ongoing
    Duration: Current
    Status: Current

    Summary:
    We have had a number of support enquiries from customers who have been upgraded to Project Platinum. They have reported that no new email has been delivered to their Webmail. In most cases it can be attributed to logging into the old version of Webmail.

    If you log into SquirrelMail or via an IP address and you don’t see recent email try logging into the new Webmail interface. The address is https://webmail.smartyhost.com.au/

     
  • Support Team

    Email problems? Have you updated your user name?

    Support Team 12:07 pm on March 1, 2010 | 0 Permalink

    We’re shutting down our old email system as part of our Platinum upgrades. If you haven’t yet updated your email user name, you won’t be able to send and/or receive emails. Don’t worry – no emails have been lost. We’ve prepared some instructions to update your email settings.

     
  • Support Team

    Domain Name Registration Scheduled Outage

    Support Team 5:52 pm on February 26, 2010 | 0 Permalink
    Tags: , , Scheduled

    Impact: .AU Domain Name Registration Services Unavailable
    Services: .au Domain Name Registration
    Date: Sunday 28 February 2010
    Duration: 8am Sunday 28 February – 4pm 8am Sunday 28 February
    Status: Scheduled

    Summary:
    An upstream provider, AusRegistry has scheduled an outage for 8 hours, between 8am to 4pm this Sunday the 28 February 2010.

    This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.

    Domain name registrations other then .AU will remain unaffected.

     
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