Impact: Website/toolkit/phpMyAdmin and some MySQL databases
Services: Web
Date: Tuesday 18 May 2010
Duration: 08:00 – 10:00
Status: Resolved.
Summary
There is currently an issue affecting a number of websites. Technicians are investigating the issue. Updates will be posted as they come to hand. We apologise for the inconvenience.
Update 10:05 Tuesday 18 May 2010
This issue has now been resolved.
Impact: Important Service Notice email sent out in error
Services: Web Hosting
Date: Tuesday 17 May 2010
Duration: 4:45pm Monday 17 May – 5:45pm
Status: Resolved
Summary:
This afternoon an email was sent to a number of customers with a subject line of “Important Service Notice – Please Read Carefully”. This email was intended to go to a select few customers and unfortunately it’s been sent to a larger number. We will be sending a retraction email shortly.
Update Monday 17 May 5:55pm
A retraction email has been sent to all customers thats should not have received the earlier email.
Impact: Slow Web Hosting Services
Services: Web Hosting
Date: Tuesday 4 May 2010
Duration: 8am Tuesday 4 May – 8:45am Tuesday 4 May
Status: Resolved
Summary:
A technical issue with a number of Web Servers caused some websites we host to experience delays and/or timeout errors.
This issue was resolved shortly after the issue was identified this morning.
Email and DNS services remained unaffected.
Impact: FTP access not available on Platinum sites
Services: FTP
Date: Wednesday 14 April 2010
Duration: 16:25 – 17:22
Status: Resolved
Summary:
Our FTP cluster is currently experiencing some problems. This is preventing the upload and downloads of files from hosting packages. Technicians are currently working on a resolution. This has no impact on the serving of your sites as the web-server cluster is not affected.
Update 17:22
Technicians have resolved the issue. We apologise for the inconvenience caused.
Impact: .AU Domain Name Registration Services Unavailable
Services: .au Domain Name Registration
Date: Sunday 21 March 2010
Duration: 8am Sunday 21 March – 12pm Sunday 21 March
Status: Scheduled
Summary:
An upstream provider, AusRegistry has scheduled an outage for 4 hours, between 8am to 12pm this Sunday the 21 March 2010.
This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.
Domain name registrations other then .AU will remain unaffected.
As part of the Project Platinum upgrades, some clients with dynamic sites need to take some action to complete your upgrade. These actions are very important to ensure your site continues to work properly. To help you complete the actions, we’ve put together some detailed information to step you through the process and answer your questions about the sandbox system.
Impact: No connectivity to all services on 218.185.xxx.xxx
Services: All
Date: Saturday, 6 March 2010
Duration: Saturday, 6 March 2010 16:30 AEDST to Sunday, 7 March 2010 02:30 AEDST
Status: Resolved
Summary:
The Optus Sunshine Datacentre is currently affected by a whole building power outage. Optus Technicians are working closely to restore services and anticipate to have power fully restored by 21:00 Mar 6 2010.
Customers who have completed their upgrade to the platinum system are not affected.
Update: 21:03 AEDST – Optus have advised full power to the building – Our link provider Uecomm is working with technicians to restore network connectivity
Update: Sunday 02:30 AEDST – Uecomm have replaced faulty network hardware caused by the power outage – Services are fully restored
Impact: Customers upgraded to Project Platinum
Services: Webmail
Date: Ongoing
Duration: Current
Status: Current
Summary:
We have had a number of support enquiries from customers who have been upgraded to Project Platinum. They have reported that no new email has been delivered to their Webmail. In most cases it can be attributed to logging into the old version of Webmail.
If you log into SquirrelMail or via an IP address and you don’t see recent email try logging into the new Webmail interface. The address is https://webmail.smartyhost.com.au/
We’re shutting down our old email system as part of our Platinum upgrades. If you haven’t yet updated your email user name, you won’t be able to send and/or receive emails. Don’t worry – no emails have been lost. We’ve prepared some instructions to update your email settings.
Impact: .AU Domain Name Registration Services Unavailable
Services: .au Domain Name Registration
Date: Sunday 28 February 2010
Duration: 8am Sunday 28 February – 4pm 8am Sunday 28 February
Status: Scheduled
Summary:
An upstream provider, AusRegistry has scheduled an outage for 8 hours, between 8am to 4pm this Sunday the 28 February 2010.
This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.
Domain name registrations other then .AU will remain unaffected.