Impact: Network Load Balancing Servers
Services: HTTP, HTTPS, POP, IMAP
Date: Tuesday, 8 June 2010
Duration: 22:00 – 22:30 AEST
Status: Completed
Summary: Updates required by some of our primary network equipment may cause a small period of downtime as traffic transitions to use our secondary servers.
This outage is anticipated to last no longer than 30 seconds, however a 5 minute window has been allocated during this window for additional maintenance.
Impact: .AU Domain Name Registration Services Unavailable
Services: .au Domain Name Registration
Date: Sunday 21 March 2010
Duration: 8am Sunday 21 March – 12pm Sunday 21 March
Status: Scheduled
Summary:
An upstream provider, AusRegistry has scheduled an outage for 4 hours, between 8am to 12pm this Sunday the 21 March 2010.
This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.
Domain name registrations other then .AU will remain unaffected.
Impact: .AU Domain Name Registration Services Unavailable
Services: .au Domain Name Registration
Date: Sunday 28 February 2010
Duration: 8am Sunday 28 February – 4pm 8am Sunday 28 February
Status: Scheduled
Summary:
An upstream provider, AusRegistry has scheduled an outage for 8 hours, between 8am to 4pm this Sunday the 28 February 2010.
This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.
Domain name registrations other then .AU will remain unaffected.
Impact: Toolkit inaccessible
Services: HTTP for Toolkit
Date: Wednesday, 17 February 2010
Duration: 23:00 AEDT – 23:30 AEDT
Status: Complete
Summary:
Due to an upgrade of our hosting infrastructure there will be a 30 minute period where the toolkit will be inaccessible.
Update 23:40 AEDT:
The upgrade has been completed successfully.
Impact: Smartyhost and Sitebuilder outage
Services: HTTP and FTP for Smartyhost and Sitebuilder sites
Date: Thursday, 18 February 2010
Duration: 0:10 AEDT – 0:15 AEDT
Status: Complete
Summary:
Due to an upgrade of our hosting infrastructure there will be a brief interruption during a 5 minute window to Sitebuilder and Smartyhost sites.
Update 0:20 AEDT:
The upgrade has been completed successfully.
Impact: Urchin statistics not available for viewing
Services: Urchin
Date: Monday 8th February, 2010
Duration: 16:00 AEDT – 16:30 AEDT
Status: Complete
Summary:
Urchin web analytics will be offline for a period of up to 30 minutes due to a necessary upgrade to the Urchin software.
Update 16:20 AEDT:
The Urchin upgrade has been completed successfully.
Impact: urchin.smartyhost.com.au
Services: Urchin6 stats unavailable
Date: Thursday, 14 January 2010
Duration: 14:30 – 14:50 AEST
Status: Resolved
Summary: A 20 minute outage is required to perform hardware maintenance on the Urchin Servers. During this time some SmartyHost clients will be unable to view their Urchin Stats.
Impact: DNS Zone File Updates
Services: BIND
Date: Thursday, 14 January 2010
Duration: 15:00 – 16:00 AEST
Status: Resolved
Summary: Changes to domain zone files (i.e. DNS updates) via Toolkit will be delayed until the end of the outage period. Changes made via Control Panel will remain unaffected.
Impact: 10 minute outage inside a 15 minute window on SmartyHost Toolkit and Website sales process
Services: Toolkit and SmartyHost website sales process
Date: Monday, 7 December 2009
Duration: 16:00 – 16:15 AEDST
Status: Complete
Summary:
Following this morning’s outage, we require a brief outage window to perform maintenance on the servers housing our internal database.
During this time, the Toolkit and SmartyHost sales process will be unavailable. We apologise for any inconvenience caused by this interruption.
Update, 16:20: The maintenance is now underway.
Update, 16:43: This maintenance is now complete.
Impact: cPanel and sPanel will refuse login
Services: sPanel and cPanel
Date: Tuesday 11th August 2009
Duration: 22:00 – 23:00 AEST
Status: Complete
Summary:
We require a brief outage for system updates, during this time sPanel and cPanel will be unavailable. We apologise for any inconvenience caused by this interruption.
Update 23:00:
The updates have been applied successfully.