SmartyHost Status Updates » Notices

Scheduled Decommissioning Of Obsolete Infrastructure

Support Team — Wed, 16 Jun 2010 07:48:14 +0000

Impact: Obsolete Web Hosting Servers
Services: HTTP, HTTPS, POP, IMAP, FTP
Date: Thursday, 17 June 2010
Time: 11:00 AEST
Status: Completed

Summary: We have decommissioned a number of obsolete servers at 11:00 am on 17 June, 2010.

Customers affected have been communicated to previously and no current services are affected.

Technical support unavailable during Queen’s Birthday holiday

Support Team — Sun, 13 Jun 2010 22:26:10 +0000

Technical support via Phone and Email will not be available during the Queen’s Birthday holiday (Monday 14 June, 2010). We apologise for any inconveniences caused.

Email Updates

Support Team — Thu, 10 Jun 2010 06:54:01 +0000

Impact: Logging in to email.
Services: Email
Date: Thursday 10th June
Duration: Ongoing
Status: Outstanding

Summary:
If you are having problems logging into your email the first thing to check is your email account’s username.

You may need to change your mXXXX username to your email address. Here is a link to the Platinum help page.

Email problems? Have you updated your user name?

Support Team — Wed, 04 Nov 2009 05:53:14 +0000

We’re shutting down our old email system as part of our Platinum upgrades. If you haven’t yet updated your email user name, you won’t be able to send and/or receive emails. Don’t worry – no emails have been lost. We’ve prepared some instructions to update your email settings.

Project Platinum Information

Support Team — Mon, 10 Aug 2009 03:25:56 +0000

For customers who have received an email communication regarding Project Platinum you may find the latest updates at the following URL:
http://www.smartyhost.com.au/Project-Platinum.php

Easter Holiday Opening Hours

Support Team — Wed, 18 Mar 2009 01:04:31 +0000

Please be advised that our support desk will be closed for the Easter holiday period from Friday, 10/04/2009 until Monday 13/04/2009 inclusive. Ordinary business hours will recommence Tuesday, 14 April.

Reseller – sPanel password changes

Support Team — Thu, 27 Nov 2008 02:55:58 +0000

If you would like to change your sPanel password please call SmartyHost Support or log a support ticket. Alternatively visit http://www.smartyhost.com.au/support.php

Customer & Reseller Password Reset

Support Team — Thu, 27 Nov 2008 02:44:24 +0000

Impact: New passwords required to access customer accounts
Services: All services
Date: Wednesday, 27^th November 2008
Status: Complete

Today we implemented a planned systems update aimed at improving site and server security. As a result of this we have had to reset all customer and reseller passwords.

New passwords have been issued and communicate via email.

If you have any questions about this update or your hosting service, please visit SmartyHost Support at http://www.smartyhost.com.au/support.php.