Impact: Obsolete Web Hosting Servers
Services: HTTP, HTTPS, POP, IMAP, FTP
Date: Thursday, 17 June 2010
Time: 11:00 AEST
Status: Completed
Summary: We have decommissioned a number of obsolete servers at 11:00 am on 17 June, 2010.
Customers affected have been communicated to previously and no current services are affected.
Technical support via Phone and Email will not be available during the Queen’s Birthday holiday (Monday 14 June, 2010). We apologise for any inconveniences caused.
Impact: Logging in to email.
Services: Email
Date: Thursday 10th June
Duration: Ongoing
Status: Outstanding
Summary:
If you are having problems logging into your email the first thing to check is your email account’s username.
You may need to change your mXXXX username to your email address. Here is a link to the Platinum help page.
We’re shutting down our old email system as part of our Platinum upgrades. If you haven’t yet updated your email user name, you won’t be able to send and/or receive emails. Don’t worry – no emails have been lost. We’ve prepared some instructions to update your email settings.
For customers who have received an email communication regarding Project Platinum you may find the latest updates at the following URL:
http://www.smartyhost.com.au/Project-Platinum.php
Please be advised that our support desk will be closed for the Easter holiday period from Friday, 10/04/2009 until Monday 13/04/2009 inclusive. Ordinary business hours will recommence Tuesday, 14 April.
If you would like to change your sPanel password please call SmartyHost Support or log a support ticket. Alternatively visit http://www.smartyhost.com.au/support.php
Impact: New passwords required to access customer accounts
Services: All services
Date: Wednesday, 27th November 2008
Status: Complete
Today we implemented a planned systems update aimed at improving site and server security. As a result of this we have had to reset all customer and reseller passwords.
New passwords have been issued and communicate via email.
If you have any questions about this update or your hosting service, please visit SmartyHost Support at http://www.smartyhost.com.au/support.php.