Impact: A number of customers can’t login to their email
Services: Email
Date: Tuesday 23rd February
Duration: Overnight – 1209 AEDST
Status: Resolved
Summary:
Technicians have identified an issue with some email accounts. As a result a small number of people are currently unable to log into their email.
A fix for this is currently being rolled out. There is no ETA at this stage.
Update: 0947 AEDST
Technicians have resolved the issue with most of the affected email accounts.
Update: 1040 AEDST
A number of customers have reported that they can’t log into their email accounts following the upgrade. The first thing to check is your email account’s username. If the username is still in the old mXXXX format you should upgrade the username to your email address.
Technicians are still working to resolve other email login issues.
Update: Resolved 1209 AEDST