Impact: Email service outages
Services: Email hosted on (218.185.20.xxx)
Date: Thursday, 18th June 2009
Duration: 11:30 AEST – 20:00 AEST
Status: Resolved

Summary:
Email services hosted on 218.185.20.xxx are currently experiencing e-mail issues. Some mailboxes may be appearing as though they are empty.
Technicians are currently investigating the issue, and are working to resolve this quickly and will have your e-mails visible soon.
SmartyHost apologises for any inconveniences caused.

Update, 14:10 AEST: This issue is still being investigated and should be resolved within the next hour.

Update, 17:55 AEST: Most mailboxes have been restored, the rest should be done by 8PM AEST.

Update, 19:52 AEST: This issue has been resolved – Customer’s may receive e-mails similar to the following:

—–Original Message—–
From: Mail System Internal Data
Sent: Thursday, 18 June 2009 2:55 PM
Subject: DON’T DELETE THIS MESSAGE — FOLDER INTERNAL DATA

This text is part of the internal format of your mail folder, and is not
a real message. It is created automatically by the mail system software.
If deleted, important folder data will be lost, and it will be re-created
with the data reset to initial values.

Please note, these e-mails are safe to delete.