SmartyHost Status Updates

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  SmartyHost Datacentre Power Outage

  Support Team 7:28 pm on March 6, 2010 | 0 Permalink
  

  Impact: No connectivity to all services on 218.185.xxx.xxx
  Services: All
  Date: Saturday, 6 March 2010
  Duration: Saturday, 6 March 2010 16:30 AEDST to Sunday, 7 March 2010 02:30 AEDST
  Status: Resolved

  Summary:
  The Optus Sunshine Datacentre is currently affected by a whole building power outage. Optus Technicians are working closely to restore services and anticipate to have power fully restored by 21:00 Mar 6 2010.

  Customers who have completed their upgrade to the platinum system are not affected.

  Update: 21:03 AEDST – Optus have advised full power to the building – Our link provider Uecomm is working with technicians to restore network connectivity

  Update: Sunday 02:30 AEDST – Uecomm have replaced faulty network hardware caused by the power outage – Services are fully restored

   
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  Webmail problems? Still using the old Webmail?

  Support Team 12:14 pm on March 4, 2010 | 0 Permalink
  

  Impact: Customers upgraded to Project Platinum
  Services: Webmail
  Date: Ongoing
  Duration: Current
  Status: Current

  Summary:
  We have had a number of support enquiries from customers who have been upgraded to Project Platinum. They have reported that no new email has been delivered to their Webmail. In most cases it can be attributed to logging into the old version of Webmail.

  If you log into SquirrelMail or via an IP address and you don’t see recent email try logging into the new Webmail interface. The address is https://webmail.smartyhost.com.au/

   
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  Email problems? Have you updated your user name?

  Support Team 12:07 pm on March 1, 2010 | 0 Permalink
  

  We’re shutting down our old email system as part of our Platinum upgrades. If you haven’t yet updated your email user name, you won’t be able to send and/or receive emails. Don’t worry – no emails have been lost. We’ve prepared some instructions to update your email settings.

   
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  Domain Name Registration Scheduled Outage

  Support Team 5:52 pm on February 26, 2010 | 0 Permalink
  Tags: .au, ausregistry, Scheduled

  Impact: .AU Domain Name Registration Services Unavailable
  Services: .au Domain Name Registration
  Date: Sunday 28 February 2010
  Duration: 8am Sunday 28 February – 4pm 8am Sunday 28 February
  Status: Scheduled

  Summary:
  An upstream provider, AusRegistry has scheduled an outage for 8 hours, between 8am to 4pm this Sunday the 28 February 2010.

  This means that domain name registrations between this time will not be performed, and instead will be queued for processing once the maintenance has been completed.

  Domain name registrations other then .AU will remain unaffected.

   
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  Email update

  Support Team 9:28 am on February 26, 2010 | 0 Permalink
  

  Impact: Logging in to email.
  Services: Email
  Date: Friday 26th February
  Duration: Ongoing
  Status: Outstanding

  Summary:
  If you are having problems logging into your email the first thing to check is your email account’s username. You simply need to change your mXXXX username to your email address. Here is a link to the Platinum help page.

   
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  Logging into email accounts

  Support Team 9:26 am on February 23, 2010 | 0 Permalink
  

  Impact: A number of customers can’t login to their email
  Services: Email
  Date: Tuesday 23rd February
  Duration: Overnight – 1209 AEDST
  Status: Resolved

  Summary:
  Technicians have identified an issue with some email accounts. As a result a small number of people are currently unable to log into their email.

  A fix for this is currently being rolled out. There is no ETA at this stage.

  Update: 0947 AEDST
  Technicians have resolved the issue with most of the affected email accounts.

  Update: 1040 AEDST
  A number of customers have reported that they can’t log into their email accounts following the upgrade. The first thing to check is your email account’s username. If the username is still in the old mXXXX format you should upgrade the username to your email address.

  Technicians are still working to resolve other email login issues.

  Update: Resolved 1209 AEDST

   
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  Websites on Dot15

  Support Team 9:00 am on February 22, 2010 | 0 Permalink
  

  Impact: Web
  Services: Web on dot15
  Date: Monday 22nd February
  Duration: 0000 AEDST – 1632 AEDST
  Status: Resolved

  Summary:
  Technicians are currently investigating an issue affecting a number websites on Dot15. ETA not available at this stage.

  Update: 1003 AEDST
  Work is continuing on Dot15.

  Update: 1126 AEDST
  Technicians are currently rolling out a fix to this issue. ETA isn’t available.

  Update: 1438 AEDST
  Technicians are bringing up batches of sites at a time. No ETA

  Update: Resolved 1632 AEDST
  All affected sites have been restored. SmartyHost thanks you for your patience.

   
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  Toolkit outage

  Support Team 5:15 pm on February 17, 2010 | 0 Permalink
  

  Impact: Toolkit inaccessible
  Services: HTTP for Toolkit
  Date: Wednesday, 17 February 2010
  Duration: 23:00 AEDT – 23:30 AEDT
  Status: Complete

  Summary:
  Due to an upgrade of our hosting infrastructure there will be a 30 minute period where the toolkit will be inaccessible.

  Update 23:40 AEDT:
  The upgrade has been completed successfully.

   
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  Scheduled outage

  Support Team 5:05 pm on February 17, 2010 | 0 Permalink
  

  Impact: Smartyhost and Sitebuilder outage
  Services: HTTP and FTP for Smartyhost and Sitebuilder sites
  Date: Thursday, 18 February 2010
  Duration: 0:10 AEDT – 0:15 AEDT
  Status: Complete

  Summary:
  Due to an upgrade of our hosting infrastructure there will be a brief interruption during a 5 minute window to Sitebuilder and Smartyhost sites.

  Update 0:20 AEDT:
  The upgrade has been completed successfully.

   
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  Dot156 - Unavailable

  Support Team 9:22 am on February 16, 2010 | 0 Permalink
  

  Impact: All services on Dot156
  Services: Mail, Web, FTP. MySQL
  Date: Tuesday 16th February, 2010
  Duration: 0410 AEDST – 0925 AEDST
  Status: Resolved

  Summary:
  Earlier this morning Dot156 failed to respond to monitoring. Technicians are currently working on the server.

  We don’t have an ETA yet.

  Update: 0925 AEDST
  Technicians have restored all services to Dot156