Impact: Service outage for mysql.smartyhost.com.au
Services: Databases hosted on mysql.smartyhost.com.au
Date: Monday, 30 August 2010
Duration: 0600 – 0815 AEST
Status: Resolved
There was an issue affecting the mysql.smartyhost.com.au server which caused any dynamic sites accessing that server to fail. This issue has now been resolved. We apologise for any inconvenience caused by this interruption.
Impact: Service outage for mysql.smartyhost.com.au
Services: Databases hosted on mysql.smartyhost.com.au
Date: Monday, 23 August 2010
Duration: 19:03 – 19:33 AEST
Status: Resolved
There was an issue affecting the mysql.smartyhost.com.au server which caused any dynamic sites accessing that server to fail. This issue has now been resolved. We apologise for any inconvenience caused by this interruption.
Impact: Service outage for mysql.smartyhost.com.au
Services: Databases hosted on mysql.smartyhost.com.au
Date: Monday, 23 August 2010
Duration: 4:24 – 5:49 AEST
Status: Resolved
There was an issue affecting the mysql.smartyhost.com.au server which caused any dynamic sites accessing that server to fail. This issue has now been resolved. We apologise for any inconvenience caused by this interruption.
Date: Sunday, 5 September 2010
Time: 01:00 – 05:00 AEST
Purpose: Upgrade
Impact: Full outage
Affected services: All
Please be advised that we have scheduled system maintenance in the early morning of this coming Sunday.
Ilisys is committed to providing a world-class hosting service. For that reason we must schedule upgrades to our infrastructure from time to time. In many cases, we are able to perform maintenance without interruption to your service.
In this instance, our team requires a full outage in a four-hour window in order to increase storage capacity and performance within our hosting infrastructure.
We apologise for any inconvenience that this important maintenance may cause. If you have any questions or concerns, please call us on 1800 999 618.
Best regards,
The Ilisys Team
Impact: Service outage for ensim.smartydns74.com customers
Services: Sites hosted on ensim.smartydns74.com
Date: Wednesday, 18 August 2010
Duration: 20:26 – 6:21 AEST
Status: Resolved
There is currently an intermittent issue affecting clients hosted on ensim.smartydns74.com (207.44.218.75). SmartyHost technicians are currently working to restore services. We apologise for any inconvenience caused by this interruption.
Update 20/08/2010 5:42 AEST:
Technicians are still working to resolve the issues with this server. We apologise for any inconvenience caused by this interruption.
Update 21/08/2010 9:52 AEST:
Technicians are still working to resolve the issues with this server. We apologise for any inconvenience caused by this interruption.
Update 23/08/2010 5:06 AEST:
There has been partial restoration of service to the ensim.smartydns74.com server. Technicians are continuing to resolve the issues on the server. We apologise for any inconvenience caused by this interruption.
Update 25/08/2010 6:21 AEST:
The issues affecting this server have now been resolved.
Impact: Outage for sites on mysql.smartyhost.com.au server
Services: MySQL
Date: Friday, 6 August 2010
Duration: 4:10 – 4:30 AEST
Status: Complete
Summary:
The mysql.smartyhost.com.au (n6-mysql5-3) server requires a 20 minute outage to perform an upgrade. All sites using this server for dynamic content will be unavailable during this period.
Update 4:34 AEST:
The upgrade is now complete.
Impact: Our Windows server is underperforming
Services: Web, Email
Date: Tuesday, July 13 2010
Time: 1345 AEST – Current
Status: Current
Update 1745 AEST
Windows services have been restored and the cause of the issues is currently being investigated.
Summary
Technicians are investigating issues with our Windows server. It started under performing at around 1:45 this afternoon.
Impact: A number of customer web sites
Services: Web
Date: Monday, July 12 2010
Time: 1324 AEST – 1700 AEST
Status: Resolved
Summary
Technicians are currently investigating an issue that is causing some sites to load slowly.
Update Monday July 12 2010, 1353 AEST
The cluster appears to be stable. Close monitoring will continue for a while before we class this as resolved.
Update Monday July 12 2010, 1434 AEST
The cluster is still performing at acceptable levels.
Update Monday July 12 2010, 1700 AEST
Technicians have monitored the cluster for a few hours and are satisfied that it is stable.
Impact: All inbound and outbound traffic
Services: Web, email, databases, etc.
Date: Tuesday, July 6 2010 and Sunday, July 11 2010
Time: 2130 – 2230 AEST(Tue) and 01:00 – 01:30 AEST (Sun)
Duration: 5 minutes
Status: Completed
Update: Tuesday, July 6 2010
In preparation for the Sunday upgrade we need a brief outage tonight. Between 2130 and 2230 AEST there will be a five minute outage.
Summary
We are upgrading our uplink to increase capacity to our Unified Platform. As part of this process we will be changing to a new Internet provider. This new provider will enable us to double the current throughput capacity.
This process will require a brief outage between 01:00 and 01:30 AEST. The actual outage should only be around five minutes.
Impact: Connectivity
Services: All services
Date: Tuesday, June 29 2010
Time: 13:30 AEST – 15:08 AEST
Status: Resolved
Update: 15:08 AEST – Resolved
The issue with the uplink has been resolved and data flow is returning to normal parameters.
Update: 14:53 AEST
There is no change to the status at this stage.
Summary
We have observed high packet loss on one of our routers. This has led to a degradation of service on that uplink and may lead to connectivity issues for some customers.
Technicians are working with our uplink provider to resolve this issue.