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  • Support Team

    Service outage for mysql.smartyhost.com.au

    Support Team 12:21 pm on August 30, 2010 | 0 Permalink

    Impact: Service outage for mysql.smartyhost.com.au
    Services: Databases hosted on mysql.smartyhost.com.au
    Date: Monday, 30 August 2010
    Duration: 0600 – 0815 AEST
    Status: Resolved

    There was an issue affecting the mysql.smartyhost.com.au server which caused any dynamic sites accessing that server to fail. This issue has now been resolved. We apologise for any inconvenience caused by this interruption.

     
  • Support Team

    Mysql.smartyhost.com.au Outage

    Support Team 9:29 am on August 24, 2010 | 0 Permalink

    Impact: Service outage for mysql.smartyhost.com.au
    Services: Databases hosted on mysql.smartyhost.com.au
    Date: Monday, 23 August 2010
    Duration: 19:03 – 19:33 AEST
    Status: Resolved

    There was an issue affecting the mysql.smartyhost.com.au server which caused any dynamic sites accessing that server to fail. This issue has now been resolved. We apologise for any inconvenience caused by this interruption.

     
  • Support Team

    Mysql.smartyhost.com.au Outage

    Support Team 9:05 am on August 23, 2010 | 0 Permalink

    Impact: Service outage for mysql.smartyhost.com.au
    Services: Databases hosted on mysql.smartyhost.com.au
    Date: Monday, 23 August 2010
    Duration: 4:24 – 5:49 AEST
    Status: Resolved

    There was an issue affecting the mysql.smartyhost.com.au server which caused any dynamic sites accessing that server to fail. This issue has now been resolved. We apologise for any inconvenience caused by this interruption.

     
  • Support Team

    Scheduled Outage

    Support Team 3:18 pm on August 19, 2010 | 0 Permalink

    Date: Sunday, 5 September 2010

    Time: 01:00 – 05:00 AEST

    Purpose: Upgrade

    Impact: Full outage

    Affected services: All

    Please be advised that we have scheduled system maintenance in the early morning of this coming Sunday.

    Ilisys is committed to providing a world-class hosting service. For that reason we must schedule upgrades to our infrastructure from time to time. In many cases, we are able to perform maintenance without interruption to your service.

    In this instance, our team requires a full outage in a four-hour window in order to increase storage capacity and performance within our hosting infrastructure.

    We apologise for any inconvenience that this important maintenance may cause. If you have any questions or concerns, please call us on 1800 999 618.

    Best regards,

    The Ilisys Team

     
  • Support Team

    Ensim.smartydns74.com Outage

    Support Team 5:13 am on August 19, 2010 | 0 Permalink

    Impact: Service outage for ensim.smartydns74.com customers
    Services: Sites hosted on ensim.smartydns74.com
    Date: Wednesday, 18 August 2010
    Duration: 20:26 – 6:21 AEST
    Status: Resolved

    There is currently an intermittent issue affecting clients hosted on ensim.smartydns74.com (207.44.218.75). SmartyHost technicians are currently working to restore services. We apologise for any inconvenience caused by this interruption.

    Update 20/08/2010 5:42 AEST:
    Technicians are still working to resolve the issues with this server. We apologise for any inconvenience caused by this interruption.

    Update 21/08/2010 9:52 AEST:
    Technicians are still working to resolve the issues with this server. We apologise for any inconvenience caused by this interruption.

    Update 23/08/2010 5:06 AEST:
    There has been partial restoration of service to the ensim.smartydns74.com server. Technicians are continuing to resolve the issues on the server. We apologise for any inconvenience caused by this interruption.

    Update 25/08/2010 6:21 AEST:
    The issues affecting this server have now been resolved.

     
  • Support Team

    Scheduled outage

    Support Team 6:42 am on August 4, 2010 | 0 Permalink

    Impact: Outage for sites on mysql.smartyhost.com.au server
    Services: MySQL
    Date: Friday, 6 August 2010
    Duration: 4:10 – 4:30 AEST
    Status: Complete

    Summary:
    The mysql.smartyhost.com.au (n6-mysql5-3) server requires a 20 minute outage to perform an upgrade. All sites using this server for dynamic content will be unavailable during this period.

    Update 4:34 AEST:
    The upgrade is now complete.

     
  • Support Team

    Windows hosted websites

    Support Team 2:03 pm on July 13, 2010 | 0 Permalink

    Impact: Our Windows server is underperforming
    Services: Web, Email
    Date: Tuesday, July 13 2010
    Time: 1345 AEST – Current
    Status: Current

    Update 1745 AEST
    Windows services have been restored and the cause of the issues is currently being investigated.

    Summary
    Technicians are investigating issues with our Windows server. It started under performing at around 1:45 this afternoon.

     
  • Support Team

    Some sites loading slowly

    Support Team 1:40 pm on July 12, 2010 | 0 Permalink

    Impact: A number of customer web sites
    Services: Web
    Date: Monday, July 12 2010
    Time: 1324 AEST – 1700 AEST
    Status: Resolved

    Summary
    Technicians are currently investigating an issue that is causing some sites to load slowly.

    Update Monday July 12 2010, 1353 AEST
    The cluster appears to be stable. Close monitoring will continue for a while before we class this as resolved.

    Update Monday July 12 2010, 1434 AEST
    The cluster is still performing at acceptable levels.

    Update Monday July 12 2010, 1700 AEST
    Technicians have monitored the cluster for a few hours and are satisfied that it is stable.

     
  • Support Team

    Uplink upgrade

    Support Team 10:57 am on July 5, 2010 | 0 Permalink

    Impact: All inbound and outbound traffic
    Services: Web, email, databases, etc.
    Date: Tuesday, July 6 2010 and Sunday, July 11 2010
    Time: 2130 – 2230 AEST(Tue) and 01:00 – 01:30 AEST (Sun)
    Duration: 5 minutes
    Status: Completed

    Update: Tuesday, July 6 2010
    In preparation for the Sunday upgrade we need a brief outage tonight. Between 2130 and 2230 AEST there will be a five minute outage.

    Summary
    We are upgrading our uplink to increase capacity to our Unified Platform. As part of this process we will be changing to a new Internet provider. This new provider will enable us to double the current throughput capacity.

    This process will require a brief outage between 01:00 and 01:30 AEST. The actual outage should only be around five minutes.

     
  • Support Team

    Uplink provider issues

    Support Team 2:13 pm on June 29, 2010 | 0 Permalink

    Impact: Connectivity
    Services: All services
    Date: Tuesday, June 29 2010
    Time: 13:30 AEST – 15:08 AEST
    Status: Resolved

    Update: 15:08 AEST – Resolved
    The issue with the uplink has been resolved and data flow is returning to normal parameters.

    Update: 14:53 AEST
    There is no change to the status at this stage.

    Summary
    We have observed high packet loss on one of our routers. This has led to a degradation of service on that uplink and may lead to connectivity issues for some customers.

    Technicians are working with our uplink provider to resolve this issue.

     
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